Terms of Use
Last updated: January 1, 2025
By accessing or using StarReply ("the Service"), you agree to be bound by these Terms of Use. If you do not agree, please do not use the Service.
1. Use of the Service
StarReply provides an AI-powered tool for generating review response text and review request messages for business owners. You agree not to:
- Use the Service to generate false, misleading, or defamatory review responses
- Post AI-generated responses that misrepresent facts about customers or incidents
- Use the Service to harass, threaten, or harm reviewers
- Attempt to reverse engineer or copy the underlying technology
- Use automated scripts to mass-generate content
- Resell or commercialize generated outputs without permission
- Use the Service in any way that violates applicable laws or regulations
2. Content Accuracy & Your Responsibility
StarReply generates response text based on information you provide. You are solely responsible for reviewing all generated content for accuracy and appropriateness before posting it publicly on any review platform. AI-generated responses should always be reviewed by a human before use. Do not post responses that contain inaccurate information about customers, incidents, or your business.
3. Review Platform Compliance
You are responsible for ensuring that your use of AI-generated review responses complies with the terms of service of the review platforms where you post (Google, Yelp, Facebook, etc.). StarReply is not affiliated with any review platform.
4. Intellectual Property
The response text generated using your input belongs to you. The StarReply platform, design, code, and branding are the property of StarReply and may not be reproduced or used without permission.
5. Disclaimer of Warranties
The Service is provided "as is" without warranties of any kind. We do not guarantee that AI-generated responses will be appropriate for every situation, will improve your ratings, or will produce specific business outcomes.
6. Limitation of Liability
To the maximum extent permitted by applicable law, StarReply shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service or any review responses you publish, including any impact on your business reputation.
7. Pro Subscription
Pro subscriptions are billed monthly via Stripe at the rate displayed at time of purchase. You may cancel your subscription at any time; cancellations take effect at the end of the current billing period. Refunds are not provided for partial billing periods except where required by applicable law.
8. Changes to Terms
We reserve the right to modify these Terms at any time. Continued use of the Service after changes are posted constitutes acceptance of the updated Terms.
9. Governing Law
These Terms are governed by the laws of the United States. Any disputes shall be resolved in the appropriate courts of the United States.
10. Contact
Questions about these Terms? Email us at legal@starreply.app